My custom-made jewellery is crafted with utmost care and attention to detail. If something doesn't meet your expectations, here are the return and exchange policies according to German law:
Return Policy:
Satisfaction Guarantee: Your complete satisfaction with your custom-made jewellery is my top priority. Should you have any concerns, please get in touch within 14 days of receiving your order at schmuck@sarahcossham.de.
Return Instructions:
To facilitate a smooth return process, kindly reach out to me before shipping to discuss the necessary steps.
Return Conditions: To be eligible for a return, the jewellery must be unworn and in its original packaging.
Exchange Options:
Exchange for Equivalent Product: If you wish to make a change, I am delighted to offer an exchange for an equivalent product.
Adjustments: Should you desire minor adjustments to your custom-made jewellery, please contact me to explore the available possibilities.
Please note that due to the unique nature of certain pieces, return or exchange options may have certain limitations. Nevertheless, I am committed to finding customer-friendly solutions to ensure your complete satisfaction with your one-of-a-kind jewellery.
If you have any further questions or concerns, feel free to contact me.
My custom-made jewellery is crafted with utmost care and attention to detail. If something doesn't meet your expectations, here are the return and exchange policies according to German law:
Return Policy:
Satisfaction Guarantee: Your complete satisfaction with your custom-made jewellery is my top priority. Should you have any concerns, please get in touch within 14 days of receiving your order at schmuck@sarahcossham.de.
Return Instructions:
To facilitate a smooth return process, kindly reach out to me before shipping to discuss the necessary steps.
Return Conditions: To be eligible for a return, the jewellery must be unworn and in its original packaging.
Exchange Options:
Exchange for Equivalent Product: If you wish to make a change, I am delighted to offer an exchange for an equivalent product.
Adjustments: Should you desire minor adjustments to your custom-made jewellery, please contact me to explore the available possibilities.
Please note that due to the unique nature of certain pieces, return or exchange options may have certain limitations. Nevertheless, I am committed to finding customer-friendly solutions to ensure your complete satisfaction with your one-of-a-kind jewellery.
If you have any further questions or concerns, feel free to contact me.
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